1. Introduction
Tawaf ("we", "us", "our") operates the B2B trade marketplace at tawaf.trade. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2. Information We Collect
Account Information
When you register, we collect your name, email address, business name, country, and industry. If you create a business profile, we also collect your business description, products, and contact preferences.
Usage Data
We automatically collect information about how you interact with our platform, including pages visited, features used, and timestamps. We use Google Analytics 4 to understand aggregate usage patterns.
Business Content
We store the products you list, "Looking For" requests you post, enquiry messages you send, and any images you upload to your business profile.
3. How We Use Your Information
We use your information to:
- Operate and maintain your account and business profile
- Display your products and business information to other verified users
- Facilitate enquiries and communications between buyers and sellers
- Verify business authenticity and prevent fraud
- Send you relevant notifications about enquiries and platform updates
- Improve our platform and user experience
4. Information Sharing
We do not sell your personal information. We share your information only in these circumstances:
- Public business profiles: Your business name, description, country, industry, and listed products are visible to all visitors as part of the supplier directory.
- Enquiry participants: When you send or receive an enquiry, the other party can see your business name and relevant contact details.
- Service providers: We use third-party services for hosting (cloud infrastructure), email delivery, file storage (Amazon S3), and analytics (Google Analytics).
- Legal requirements: We may disclose information if required by law or to protect the rights and safety of our users.
5. Data Storage and Security
Your data is stored on secure cloud servers. Product images are stored on Amazon S3. We use HTTPS encryption for all data in transit and implement industry-standard security measures to protect your information.
6. Your Rights
You have the right to:
- Access, update, or delete your account information
- Request a copy of your data
- Withdraw consent for marketing communications
- Request deletion of your account and associated data
To exercise these rights, contact us at [email protected].
7. Cookies
We use essential cookies to maintain your session and authentication state. We also use Google Analytics cookies to understand how visitors use our site. You can control cookies through your browser settings.
8. International Data Transfers
As a global B2B marketplace, your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for any international transfers.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last updated" date and, where appropriate, by email.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
- Email: [email protected]
- General enquiries: [email protected]